Refund and Dispute Policy

Last Updated: April 22, 2025

At Clasilista.com, we provide a platform for buyers and sellers across Central America to connect and exchange items, services, and more. As an online classifieds marketplace, we do not offer refunds and do not get involved in interactions between users. Buyers and sellers are fully responsible for handling all disputes directly with each other.

Clasilista.com acts solely as a facilitator, enabling users to post ads and communicate with one another. We do not participate in transactions, do not manage direct payments (except for Bitcoin payments processed through CoinPayments, which are subject to their terms), and are not responsible for the quality, condition, delivery, or accuracy of the products or services listed on our platform.

User Responsibility:

• Before completing a transaction, we strongly encourage you to carefully review the ad description, inspect photos, and communicate with the other party using the messaging system to ask questions (e.g., “Is the item in good condition?” or “Can the price be negotiated?”).
• For used items (such as “Second-Hand Clothing” or “Mobile Phones”), confirm the condition with phrases like “used but good” or “no issues.”
• Whenever possible, meet in a public place (e.g., a market in Belize City or San Salvador’s Mercado Central) to inspect the item in person before finalizing the deal.

No Refunds Provided:
Since all transactions occur directly between buyers and sellers, Clasilista.com does not offer refunds. Any refund requests or arrangements must be negotiated and resolved directly between the buyer and seller. We recommend agreeing on terms before completing a transaction (e.g., “No refunds accepted” or “Refund only if defective”).

Disputes:
Clasilista.com does not mediate or get involved in disputes between users. Buyers and sellers are solely responsible for resolving any issues that arise, such as items not matching their description, non-delivery, or payment disputes. Please follow the process below to address disputes directly with the other party.

Contact Us:
While we do not intervene in disputes, you can reach out to us via our contact form to report users who violate our policies (e.g., terms in our banned words list). We may suspend such users, but we cannot assist with resolving disputes or issuing refunds.

Process for Handling Disputes

Process for Handling Disputes

If you encounter an issue with a transaction on Clasilista.com, please follow these steps to resolve it directly with the other party:

1. Contact the Seller/Buyer: Use the messaging system to reach out to the other party. Clearly explain the issue (e.g., “The phone doesn’t work as described” or “I didn’t receive the item”) and propose a solution, such as a refund, exchange, or other resolution.
2. Document All Communication: Save screenshots of your messages, the ad listing, and any photos of the item as evidence of the issue. This can help support your case during negotiations.
3. Negotiate a Resolution: Work with the other party to reach a mutual agreement. Use clear language, such as “Can we agree on a refund?” or “I’ll return the item if you refund me.” Be respectful and open to compromise.
4. Report Policy Violations (If Applicable): If the other party violates our policies (e.g., using banned words like “scam” or engaging in fraudulent behavior), you can report them via our contact form (link to Contact Form 7). Provide details and evidence, and we may suspend the user, but we will not mediate the dispute or facilitate a refund.
5. Protect Yourself in Future Transactions: Visit our “Safety Tips” page (link to blog post) to learn how to avoid scams, make safer purchases, and communicate effectively with other users.